Retail Technology Solutions
Managed IT services for Retail that enable a fully immersive customer experience through innovative, diverse, and dynamic solutions, with customer care at the core.
Customer experience across the Retail sector is continually evolving to meet consumer expectations and adapt to behavioural changes, both on and offline. Exponential-e provides the technological foundation for tomorrow’s smart shops, delivering an end-to-end solution architecture for your organisation and service excellence for your customers.
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Bringing together people,
processes, and technology in a rapidly evolving sector
With convenience dominating customers’ buying habits, the expectation on retail experiences are higher than ever before. Seamless, timely and personalised, one-to-one experiences are enhanced by innovative client-facing technologies and underpinned by robust infrastructure, which provides customers with a desired store environment whilst allowing staff to deliver excellent customer service.
Our IT Solutions for Retail
SD-WAN
In an evolving, increasingly complex threat landscape, SD-WAN allows you to maintain full visibility and control of your network, without compromising the performance and availability of critical applications and services across all sites.
LAN & Wi-Fi
With customers now expecting seamless Wi-Fi access as standard, we offer a fully managed LAN & Wi-Fi solution, with seamless deployment, maximum availability, and intelligent connectivity across every site.
Contact Centre as-a-Service
With the modern contact centre being many customers’ first point of contact, we offer a true omni-channel, Cloud-based solution that seamlessly integrates with MS Teams, enabling exceptional customer service and maximising the number of first-time resolutions.
Cyber Security
End-to-end cyber security as a service to ensure your customers’ data is fully protected - in use, in transit, and at rest, supported by robust backup, disaster recovery, and fraud prevention technology, hosted at world-class data centres, and managed by our 24 / 7, UK-based CSOC, in line with PCI requirements.
Cloud Computing Services
Expert support throughout even the most complex Cloud transformation projects, opening the door to true data-driven decision making, AI, and machine learning. With this in place, deep customer insights drive new cost savings and service improvements, combined with the ability to effortlessly scale in response to regular seasonal peaks or unexpected shifts in the marketplace, leading to tangible savings that can be passed on to your customers.
Connectivity
With EPOS systems growing in sophistication and the adoption of AI on the rise, robust connectivity - powered by our own enterprise-class network infrastructure - ensures a reliable and optimised experience throughout every step of the customer journey.
Inspiring brand loyalty through digital transformation
Exponential-e’s digital transformation solutions for the Retail sector are flexible, scalable, and designed to put the customer at the centre of everything, ensuring they enjoy a consistently world-class experience throughout every visit, at every location in which you are active. Working closely with you, we bring together technology, people, and processes as end-to-end business solutions that complement the dynamic nature of the retail sector and your customers’ evolving expectations, effortlessly accommodating seasonal peaks and market shifts to ensure shoppers enjoy the best possible pricing and truly personalised experiences - all while maintaining full visibility and cost control.
Our Retail Partner Ecosystem
Across the sector, there are a wide range of innovative applications and solutions which are contributing to efficiencies, an improved customer experience and, as a result, brand loyalty. From the basics of tracking assets to the more advanced AI technologies which can measure behaviours and utilise digital signage to display tailored messaging for shoppers. Our expansive eco-system with a wide range of reputable partners across the Retail sector enables us to grow with your organisation and supports a truly integrated approach to digital transformation.
Fulfilment
I Want it …Now
Ship from Store - Store Pickup
Next day vs Same day
Brand & Loyalty
Eager to try new things
Creating One to One Connections
VIP
Pricing
Dynamic Pricing
Allowing real-time pricing adjustments
Best price Always
Mobile Payment
Shoppers embrace
Mobile payments
Pay with convenience
Ecommerce Systems
Delivery Partner
Delivery, Fulfilment and Logistic
Connectivity: SD-WAN, LAN and WiFi
Payment Gateway
EPOS Systems
Digital Signage
Security and SIAM
Why Exponential-e?
We are a privately-owned British company that has always made the customer experience a critical priority in everything we do - as demonstrated by our industry-leading NPS score, updated live on our website. This is the basis of our company culture and informs every aspect of our work across the UK’s Retail sector, supported by our self-owned, business only network. Working with Exponential-e, you will be assigned a dedicated account manager, who will act as a single point of contact, and provide the same standard of hands-on, personal support you offer your own customers.
With our strong customer-centric ethos, we have established longstanding partnerships with numerous leaders across the UK’s Retail sector, not only helping them optimise their day-to-day operations and fulfil their compliance obligations through end-to-end process management, but also identifying and implementing new ways of engaging with their customers and strengthening their brand reputation.
Case studies
Real-life examples of technological innovation and end-to-end business solutions for the UK’s Retail sector.
A global high street travel retailer with 1,300 stores worldwide
This client’s massive retail network is made possible by Exponential-e.
We enable the client to grow and respond flexibly to changes in customer demand. And, through ongoing management of services and projects, we support both numerous changes to service requirements and the rapid deployment of new sites in the UK and overseas.
The largest fast-fit retailer and wholesaler of tyres in the UK, with approximately 800 retail centres and 14 warehouses
This client wanted to gain control and visibility of its network, to improve resilience and reliability, and to protect client data against security risks.
We simplified and aligned the client’s complex array of services and suppliers into a single, unified and fully managed Network and Colocation infrastructure solution.
We enabled the client to future-proof their infrastructure, and to further explore commercial and market positioning benefits of Cloud-based technology.
A complete digital transformation for a fixture of UK highstreets
Exponential-e designed and delivered an end-to-end digital transformation project for a global coffee chain, providing resilient, scalable connectivity, in-store telephony, and an agile Software-Defined WAN solution, ensuring critical applications would be readily available to staff at every store across the country. This included management of multiple vendors, and hands-on support for the entire infrastructure, for complete peace of mind.
Accreditations and Frameworks
Environmental Management
Certificate number: EMS 648194
Quality Management
Certificate number: FS 545046
Business Continuity Management
Certificate number: BCMS 6073420
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
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Energy Management
Certificate number: EMS 648194
Information Security Management
Certificate number: IS 545047
2017 Data Protection
Certificate number: PIMS 686040
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
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Cloud Security
Certificate number: STAR 6073412
Service Management
Certificate number: ITMS 562540
ISO 27001
Certificate number: IS545047
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
Environmental Management
Certificate: EMS 648194
Quality Management
Certificate: FS 545046
Cloud
Security
Certificate: STAR 6073412
2017 Data Protection
Certificate number: PIMS 686040
Energy Management
Certificate: EMS 648194
Information Security Management
Certificate: IS 545047
Business Continuity Management
Certificate: BCMS 6073420
Service Management
Certificate: ITMS 562540
ISO 27001
Certificate: IS545047
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Â
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Â
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
Exponential-e & Retail
Our Retail brochure offers a comprehensive overview of how we draw on a deep understanding of the sector's singular challenges, an evolving technology ecosystem, and a highly consultative approach to offer bespoke solutions that help staff deliver their best for every customer - both online and in person.
Trusted by
Teamwork & Technology Drive Innovation
with the UK's favourite coffee retailer
When you have a strong tender, but no guarantee the team you're meeting is the team you'll be working with, there's always a concern whether things will work as planned on launch day. But this was never an issue with Exponential-e. All the way through, I had complete confidence in the team we'd be working with.
Barry Firth IT / People Services Programme Manager, Costa.
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GET IN TOUCH
Elevate Your Retail Experience with Exponential‑e
Deliver immersive, secure and scalable retail IT - extending across SD‑WAN for full network control, managed LAN & Wi‑Fi for seamless store connectivity, omnichannel contact centres for improved CX, robust cyber protection with PCI-grade reassurance, and AI-ready cloud & IoT infrastructure that drives intelligent insights and seasonal scale. Book a Retail IT Roadmap Workshop today.
Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
London Head Office
Manchester Office
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