Transform Your Contact Centre Strategically
Expert CCaaS Consultancy & Journey Mapping.
Unlock tailored contact centre transformation through discovery, journey analytics, strategic integration, and ROI benchmarking. Our consultancy aligns technology, compliance and performance to your unique needs - enabling a secure, scalable and future-proof customer engagement platform.
Transform Your Collaboration
Let us help you develop a robust customer contact strategy
The contact centre has fundamentally changed in recent years, and this evolution shows no signs of slowing down. In light of this, developing robust customer contact strategies and the systems to support them, while also ensuring agent wellbeing is maintained, is a daunting task for many organisations.
For this reason, Exponential-e offers a range of consultancy services, tailored to the modern contact centre, where our experts work closely with you and your teams to understand your current systems and operations. Based on this, we will present an assessment of areas for improvement and, mostly importantly, an actionable plan for streamlining your processes, optimising your agents’ performance, and making fast, stress-free resolutions the norm for every customer.
Choose the right consultancy programme
for your contact centre
Maturity Assessment
A review of where you are on your contact centre transformation journey, performed across seven areas of your operation. Our report shows your strengths and weaknesses and is used to plot a roadmap to your next stage of development.
Value Assessment
A light-touch, in-person contact centre workshop, to target the potential ‘quick wins’ across your operation, laying the foundation for a robust customer support strategy
Health Assessment
A deep-dive into your contact centre operations, encompassing questionnaires, interviews, workshops, live observation, and offline analysis, finishing with a comprehensive, actionable report on the way forward.
Unlocking Opportunities: Tailored Consultancy for Contact Centres
Exponential-e offers a range of consultancy services, tailored to the modern contact centre, where our experts work closely with you and your teams to understand your current systems and operations. Let us help you develop a robust customer contact strategy. Watch the video to see more.
Our Technology Partners
This brochure offers an in-depth exploration of Exponential-e’s entire UC and CC ecosystems, all of which we deliver in bespoke combinations to optimise your internal and external communication strategies.
Our commitment to delivering excellence
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
Accreditations and Frameworks
Environmental Management
Certificate number: EMS 648194
Quality Management
Certificate number: FS 545046
Business Continuity Management
Certificate number: BCMS 6073420
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Energy Management
Certificate number: EMS 648194
Information Security Management
Certificate number: IS 545047
2017 Data Protection
Certificate number: PIMS 686040
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cloud Security
Certificate number: STAR 6073412
Service Management
Certificate number: ITMS 562540
ISO 27001
Certificate number: IS545047
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
Environmental Management
Certificate: EMS 648194
Quality Management
Certificate: FS 545046
Cloud
Security
Certificate: STAR 6073412
2017 Data Protection
Certificate number: PIMS 686040
Energy Management
Certificate: EMS 648194
Information Security Management
Certificate: IS 545047
Business Continuity Management
Certificate: BCMS 6073420
Service Management
Certificate: ITMS 562540
ISO 27001
Certificate: IS545047
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
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GET IN TOUCH
Secure Your Contact Centre Today
Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
London Head Office
Manchester Office
*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.