Government IT Solutions
Tailored solutions that deliver tangible impacts for both central and local government.
Exponential-e provides flexible, citizen-focused government IT solutions for both local and central institutions to enhance project outcomes, provide long-term scalability, and successfully implement Cloud- and internet-first models, with full cost control, robust security, and hands-on support from technical experts.
By intelligently integrating Cloud technologies, Unified Communications, Contact Centre, applications and software-defined digital platforms,
Exponential-e delivers government IT solutions for critical infrastructure that offer the resilience, flexibility, and security that both local councils and central government agencies require to make positive impacts on communities and drive long-term transformation - all while retaining full cost control.
Resilience
Flexibility
Security
This includes optimising the security of sensitive data (both at rest and in transit), migrating cumbersome legacy systems, and the establishment of multi-channel communication between internal departments and for citizens accessing government services. Taking a consultative approach, we act as the trusted partner throughout every stage of the digital transformation process - from establishing the right combination of solutions, to minimising disruption to daily operations and ensuring future scalability and sustainability.
In this way, we are transforming the view of government IT and its role, moving from a solution-focused approach to an objective-focused one - with the citizen experience at the centre of everything.
Exponential-e is also a socially responsible company, with nine ISOs in place, allowing for the implementation of robust service level agreements that reflect the same standards government institutions offer citizens and provide a strong foundation for creating greener and healthier communities.
Meeting your business objectives
The role of central and local government IT and communications has shifted considerably in recent years, which makes the choice of IT partner more important than ever. Exponential-e not only offers a range of solutions to suit government organisations’ short- and long-term needs, but the flexibility and expertise needed to ensure they are tailored to the unique needs of individual institutions, including:
Contact Centre Use Cases
Why Exponential-e
Since its inception, Exponential-e has provided connectivity, IT, security and digital transformation services for a wide range of central and local government organisations. Our self-maintained network provides a strong foundation for the delivery of government IT solutions that enhance organisations’ overall efficiency and providing a better experience for citizens. Our approach is built on:
A forward-thinking mindset,
with the evolving design of public services and the infrastructure needed to support this treated as a key priority.
A focus on business outcomes for every project, incorporating cost control, scalability and ongoing support, with hands-on support from Exponential-e’s experts.
Use of open standards and commissioning, guaranteeing all solutions can be smoothly interconnected and will receive full support throughout their entire lifecycles.
An emphasis on cultivating long-term partnerships and close collaboration, ensuring infrastructure can be scaled as needed, and new solutions can be commissioned and deployed efficiently and cost-effectively.
Accreditations and Frameworks
Environmental Management
Certificate number: EMS 648194
Quality Management
Certificate number: FS 545046
Business Continuity Management
Certificate number: BCMS 6073420
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Energy Management
Certificate number: EMS 648194
Information Security Management
Certificate number: IS 545047
2017 Data Protection
Certificate number: PIMS 686040
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cloud Security
Certificate number: STAR 6073412
Service Management
Certificate number: ITMS 562540
ISO 27001
Certificate number: IS545047
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
Environmental Management
Certificate: EMS 648194
Quality Management
Certificate: FS 545046
Cloud
Security
Certificate: STAR 6073412
2017 Data Protection
Certificate number: PIMS 686040
Energy Management
Certificate: EMS 648194
Information Security Management
Certificate: IS 545047
Business Continuity Management
Certificate: BCMS 6073420
Service Management
Certificate: ITMS 562540
ISO 27001
Certificate: IS545047
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
Connect, Protect, Transform
Secure, scalable Cloud, Cyber, and Connectivity services for UK Government. Trusted by departments, councils, NHS and justice services. Transform public service delivery.
Find out more in our Government Brochure.
How can GPT AI enrich the Citizen Experience
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GET IN TOUCH
Ready to modernise your Emergency Services infrastructure?
Speak to our experts today and discover how Exponential-e can help you enhance responsiveness, resilience, and public safety.
Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
London Head Office
Manchester Office
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