Unlock Your Contact Centre’s True Value
One-Day CCaaS Value Assessment Workshop.
Join Exponential‑e’s expert workshop to uncover quick-win improvements, optimise agent wellbeing and create a next-gen contact centre roadmap. Gain clarity, performance insight and ROI-focused strategy - all without disrupting your day-to-day operations.
Transform Your Collaboration
Expert Assessment for Immediate Improvements & Next-Gen Strategy
Our Contact Centre Value Assessment is a light-touch, in-person with one of our own specialists, intended to identify all the immediate improvements that can be made to your contact centre environment. With this foundation in place, you will be ready to develop a true, next-gen customer contact strategy, where agents are fully supported and provided with the tools they need to deliver fast, seamless resolutions for every customer.
This all begins with a one-day Discovery Workshop, where we spend a whole day with your agents and managers, observing your interactions with customers and colleagues. Based on this, a detailed Playback Report will be delivered, setting out our findings, and providing actionable steps for improvement.
One session will provide you with the tools to:
Reduce stress and improve agent wellbeing in the contact centre.
Improve time-to-resolution across all channels through effective performance optimisation.
Identify situations where customers are most stressed and respond appropriately
Measure the effectiveness of your systems and processes.
Ensure key performance indicators are understood and achieved.
How our Contact Centre experts deliver
the foundation for customer service excellence
Our contact centre specialists have worked closely with customer service teams across a wide range of sectors, bringing together people, processes, and leading-edge technology to transform the customer journey and achieve operational excellence. They draw directly on this deep experience throughout the assessment process, ensuring the entire process opens up multiple opportunities for improvements and optimisation, without any disruption to your day-to-day operations.
Our Technology Partners
Explore our Value Assessment document to uncover valuable insights, strategies, and actionable recommendations for optimizing your contact centre operations and delivering exceptional customer service at every touchpoint. Gain a deep understanding of the key drivers of success, identify areas for improvement, and harness the power of advanced technologies and best practices to drive customer satisfaction, agent productivity, and business growth.
Our commitment to delivering excellence
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
Accreditations and Frameworks
Environmental Management
Certificate number: EMS 648194
Quality Management
Certificate number: FS 545046
Business Continuity Management
Certificate number: BCMS 6073420
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Energy Management
Certificate number: EMS 648194
Information Security Management
Certificate number: IS 545047
2017 Data Protection
Certificate number: PIMS 686040
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cloud Security
Certificate number: STAR 6073412
Service Management
Certificate number: ITMS 562540
ISO 27001
Certificate number: IS545047
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
Environmental Management
Certificate: EMS 648194
Quality Management
Certificate: FS 545046
Cloud
Security
Certificate: STAR 6073412
2017 Data Protection
Certificate number: PIMS 686040
Energy Management
Certificate: EMS 648194
Information Security Management
Certificate: IS 545047
Business Continuity Management
Certificate: BCMS 6073420
Service Management
Certificate: ITMS 562540
ISO 27001
Certificate: IS545047
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
RESOURCES
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GET IN TOUCH
Secure Your Contact Centre Today
Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
London Head Office
Manchester Office
*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.