Free Contact Centre AI Assessment
Identify AI Opportunities & Boost CX Performance.
Leverage real-time analytics, automation and expert guidance to uncover quick wins, optimise agent workflows, and elevate customer experience. Our complimentary assessment delivers clear AI readiness insights and a practical roadmap to propel your contact centre transformation.
Transform Your Collaboration
Book your complimentary AI Assessment
The current acceleration of AI technologies provides a rich vein of opportunities to reduce costs, improve agents’ performance, and optimise customer outcomes. However, accessing these benefits can prove challenging without a clear understanding of your current level of AI maturity or knowing where to start, making the input of an expert AI consultant invaluable.
We would like to offer you a complimentary AI Assessment, where Exponential-e’s own customer engagement experts will conduct a thorough evaluation of your existing customer experience, where we will identify any opportunities for ‘quick wins’. Based on this assessment, we will produce a comprehensive 'AI & Customer Service' report, setting out your bespoke roadmap for achieving:
Deliver smooth, successful resolutions and personalised experiences for every customer, enhancing brand reputation and building long-term customer loyalty.
Unleashing the true potential
of AI in the contact centre
Exponential-e’s Adam East, UC and CX sales specialist, considers the ongoing drive for the highest level of efficiency in the contact centre, and the role AI and automation has to play. Considering the potential benefits AI offers, Adam offers a new vision of the contact centre, where technology empowers agents to deliver their best, keeping the customer at the centre of everything.
The AI & Automation Assessment Process
Accelerating your AI journey
Exponential-e’s consultants are not only experts in the design and implementation of leading-edge AI solutions, but deeply committed to the highest standards of customer service - something that informs everything we do and has already made us a trusted technology partner for numerous contact centre operations.
This represents a unique opportunity to draw on this unique experience and expertise to transform your contact centre, utilising next-gen technologies to optimise every aspect of your day-to-day operations - all while keeping the customer at the centre of everything.
Trusted by
How we support your contact centre’s AI journey
Discover how our contact centre specialists will identify the key areas where AI can deliver instant cost savings and process improvements, allowing you to access these benefits as quickly as possible.
This brochure offers an in-depth exploration of Exponential-e’s entire UC and CC ecosystems, all of which we deliver in bespoke combinations to optimise your internal and external communication strategies.
Our commitment to delivering excellence
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
Accreditations and Frameworks
Environmental Management
Certificate number: EMS 648194
Quality Management
Certificate number: FS 545046
Business Continuity Management
Certificate number: BCMS 6073420
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Energy Management
Certificate number: EMS 648194
Information Security Management
Certificate number: IS 545047
2017 Data Protection
Certificate number: PIMS 686040
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cloud Security
Certificate number: STAR 6073412
Service Management
Certificate number: ITMS 562540
ISO 27001
Certificate number: IS545047
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
Environmental Management
Certificate: EMS 648194
Quality Management
Certificate: FS 545046
Cloud
Security
Certificate: STAR 6073412
2017 Data Protection
Certificate number: PIMS 686040
Energy Management
Certificate: EMS 648194
Information Security Management
Certificate: IS 545047
Business Continuity Management
Certificate: BCMS 6073420
Service Management
Certificate: ITMS 562540
ISO 27001
Certificate: IS545047
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
Our Technology Partners
RESOURCES
More Insights
FAQs
AI technologies in contact centres include speech analytics, predictive call routing, chatbots, sentiment analysis, agent assist tools, automated quality assurance, predictive analytics, transcription and summarisation, intelligent IVR systems, and automated forecasting. These technologies enhance efficiency, improve customer experience, and provide valuable insights while empowering agents to focus on more complex queries.
Customer service interactions best suited for automation include responding to frequently asked questions, initial ticket responses, routine tasks, chatbot interactions, IVR systems, email ticket routing, customer surveys, proactive customer outreach, data processing, and spam detection. This type of intelligent automation improves response times, enables 24/7 support, reduces costs, and allows human agents to focus on delivering successful resolutions.
GET IN TOUCH
Delivering secure collaboration without limits, get started today.
Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
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Manchester Office
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