Sales: 0845 470 4001 | Support: 0845 230 6001 | Contact Form | NPS

Microsoft Teams Direct Routing

World-class telephony, delivered as a fully managed service by Microsoft-certified experts.

Simplify Your Telephony

Transform Your Collaboration

Seamless communication that your teams depend on

In an increasingly fast-paced, rapidly changing digital world, organisations’ success is driven by effortless communication and collaboration, regardless of where teams are located. However, legacy telephony systems frequently prove unsuitable for modern workflows, which demand the highest level of agility, flexibility and scalability - with zero compromise in terms of security, compliance, and cost control. As a resulting Teams Calling has quickly established itself as a key productivity tool for many organisations, with 88% of businesses saying it has resulted in tangible time savings, and 17% reporting it has streamlined their decision-making .

Exponential-e offers Microsoft Teams Direct Routing as a managed service, enabling world-class telephony without the complexities typically associate with its deployment. By bringing the PSTN calling you already trust and depend on into the Cloud, Teams for Work offers the seamless communication that your teams depend on, with an unparalleled level of control and visibility, with the whole ecosystem managed through a single pane of glass.

Activate Teams Direct Routing Now
Microsoft Team Direct Routing as a Managed Service - effortless communication and collaboration for your team, where ever they are locaed.
Activate Teams Direct Routing Now

Full cost control
with Per User Per Month (PUPM)

A per user per month model with attached UK calling bundle, competitive international rates, and our Microsoft Cloud Solution Provider (CSP) accreditation
make enabling your Teams Telephony simple, ensuring you can enjoy peace of mind, a complete range of value-added products with full cost control.

Full cost control with Per User Month (PUPM)
Enable Cost-Effective Teams Calling

Unleashing the full potential of
Direct Routing for Microsoft Teams

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A fully Managed Service supported by the most robust SLA.

A fully Managed Service
A fully Managed Service

With Exponential-e managing your Teams solution
your own IT teams are free to focus their attention elsewhere, supported by the most robust SLA’s.

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Seamless deployment with minimal operational disruption and zero security risk.

Seamless deployment
Seamless deployment

Intelligent automation ensures your Teams deployment
will create minimal operational disruption, zero security risks, and effortless porting of existing numbers.

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Optimal resilience and minimal latency - delivered over our enterprise-class network, with 24/7 NOC support.

Optimal resilience and minimal latency
Optimal resilience and minimal latency

Each Microsoft Teams phone system is delivered through our self-owned, enterprise-class network and supported by our 24/7, UK-based NOC.

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Robust

Robust data protection
Robust data protection

A leading-edge cyber security ecosystem,
and Teams Session Border Controller ensures, all data is stored and handled in full compliance with applicable regulations.

Start Seamless, Resilient Teams Telephony

A dedicated team of Microsoft specialists

As a long-standing Microsoft Partner, all Teams deployments are undertaken by our own specialists, and delivered through our own Teams Direct Routing platform, to ensure a seamless transition. This includes achieving secure integrations with legacy PBX systems, when required.

Our Microsoft product specialists have deep experience in the successful delivery of such projects for organisations across a range of sectors.
We are an accredited Microsoft Cloud Solution Provider (CSP) and have cultivated strong relationship with a number of key ecosystem partners. Working closely with your own teams to understand your telephony requirements, we ensure you are able to utilise Microsoft Teams in the way that is right for you, your employees, and your customers, tailoring its capabilities to your unique workflows.

Microsoft Teams Direct Routing - Delivered as a Managed Service by Exponential-e IT Services.
Microsoft Gold Partners - Exponential-e IT Managed Services delivering Teams Direct Routing by fully-accredited Microsoft Experts.
Consult Our Microsoft Specialists Now

Trusted by

This brochure offers an in-depth exploration of Exponential-e’s entire UC and CC ecosystems, all of which we deliver in bespoke combinations to optimise your internal and external communication strategies.

Unified Communications & Contact Centre

Our commitment to delivering excellence

Rolling 3 month average. Industry average: 17

Our commitment to delivering excellence

The world’s first real-time NPS - part of our longstanding customer service promise.

Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.

Accreditations and Frameworks

Environmental Management
Certificate number: EMS 648194


Quality Management
Certificate number: FS 545046

Business Continuity Management
Certificate number: BCMS 6073420

SOC2 - TYPE 2 COMPLIANCE  A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor

Energy Management
Certificate number: EMS 648194


Information Security Management
Certificate number: IS 545047

2017 Data Protection
Certificate number: PIMS 686040

Cyber Essentials Plus  Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
HSCN - Health & Social Care Network Compliant

Cloud Security
Certificate number: STAR 6073412


Service Management
Certificate number: ITMS 562540

ISO 27001
Certificate number: IS545047

PCI DSS  The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
The CCA Global Standard

Environmental Management
Certificate: EMS 648194

Quality Management
Certificate: FS 545046

Cloud
Security
Certificate: STAR 6073412

2017 Data Protection
Certificate number: PIMS 686040

Energy Management
Certificate: EMS 648194

Information Security Management
Certificate: IS 545047

Business Continuity Management
Certificate: BCMS 6073420

Service Management
Certificate: ITMS 562540

ISO 27001
Certificate: IS545047

SOC2 - TYPE 2 COMPLIANCE  A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Cyber Essentials Plus  Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
HSCN - Health & Social Care Network Compliant
The CCA Global Standard
PCI DSS  The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.

Our Technology Partners

Microsoft Gold Partner
Webex by Cisco
Callcabinet
Code
Kakao Systems
Yealink
Akixi
Audiocodes
Pexip
Transform Your Collaboration

RESOURCES

More Insights

FAQs

Microsoft Teams Direct Routing allows organisations to connect their telephony infrastructure to Microsoft Teams Phone, enabling external phone calls through Teams by using a supported Session Border Controller (SBC).

Direct Routing for Microsoft Teams connects the Teams platform to the Public Switched Telephone Network (PSTN) using a Session Border Controller (SBC) and telephony provider, allowing organisations to use existing telephony infrastructure while leveraging Teams' collaboration features. This setup offers flexibility and potential cost savings by enabling the use of preferred PSTN carriers and existing systems.

GET IN TOUCH

Delivering secure collaboration without limits, get started today.

Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365

Transform Your Collaboration

Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
Services
Solutions
Terms
London Head Office

100 Leman Street, London, E1 8EU

Manchester Office

1 Spinningfields, Quay Street, Manchester, M3 3JE

Sales: 0845 470 4001
Support Portal Login
Service & Support: 0800 130 3365

 

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.

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