Five9 CCaaS Cloud
Contact Centre
Seamless Omnichannel, AI & Analytics Integration.
Empower your contact centre with a secure, scalable Five9 CCaaS platform delivered by Exponential‑e’s expert team. Leverage intelligent routing, agent assist, real-time analytics, and military-grade UK infrastructure to boost CX and performance.
Transform Your Collaboration
Developing contact solutions suitable for the modern,
omnichannel customer journey
The stakes are high when choosing a technology partner for your contact centre. That’s why, at Exponential-e, we undertake a rigorous evaluation process whenever the time comes to expand our portfolio of products and services. It was with this that led us to identify Five9 as an ideal technology partner for Exponential-e, helping us deliver transformational solutions that cater for the modern, customer journey whilst driving innovation and businesses outcomes to our customers.
Five9 is a world-class global Cloud-based customer experience platform, recognised as an industry leader by Gartner, Frost & Sullivan, and other experts, thanks to its superior combination of features, functionality, security, continued innovation and its inherent scale and flexibility.
Crucially, Five9 and Exponential-e share a number
of common values, including:
Reliability and robustness
Reliability and robustness
- The Five9 platform is reliable, secure, compliant, and highly scalable. The Five9 Trust site publishes the last twelve months of service reliability information, providing the visibility customers expect.
- Five9 reliability complements Exponential-e’s robust process and services, underpinned by our 9 ISO accreditations, PCI DSS certification, and Cyber Essentials Plus security credentials.
Innovation
Innovation
- Five9 has a well-established reputation for innovation, and continues to invest heavily in R&D. As a result, they have won numerous awards, including the Aragon Research Innovation Award, Stevie Award for ‘Best Product’, and CRM Service leader Award from CRM Magazine.
- Exponential-e has a rich pedigree of innovation and has introduced several industry-firsts in the areas of networking, Cloud, and cyber security.
Commitment to service excellence
Commitment to service excellence
Both Exponential-e and Five9 are dedicated to customer service excellence and publish NPS scores live on their websites. Exponential-e refers to this commitment as “Peace of Mind as-a-Service,” whereas Five9 deliver on their “Cx Promise”. Both companies maintain NPS scores that are far higher than the industry average.
Consultative approach
Consultative approach
Exponential-e and Five9 share an approach that ensures that migration and system design is tailored to your specific needs and business goals. We begin with a discovery process that documents your operational environment with recommendations on how we can improve productivity and customer experience. We then benchmark your Key Performance Indicators and build in checkpoints to ensure your technology investment is delivering the right business outcome.
Navigating the world of technology within the contact centre can be a minefield, and with an organisation’s customer experience at stake,
it is important to make the right investments and decisions. Together, Exponential-e and Five9 can help you navigate these challenges and develop a clear roadmap around your organisation’s strategy and goals.
Exponential-e offers short-term consultancy engagements to help you uncover the potential of technology.
Some of these are free of charge, depending on circumstances.
Our Technology Partners
This brochure offers an in-depth exploration of Exponential-e’s entire UC and CC ecosystems, all of which we deliver in bespoke combinations to optimise your internal and external communication strategies.
Our commitment to delivering excellence
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
Accreditations and Frameworks
Environmental Management
Certificate number: EMS 648194
Quality Management
Certificate number: FS 545046
Business Continuity Management
Certificate number: BCMS 6073420
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Energy Management
Certificate number: EMS 648194
Information Security Management
Certificate number: IS 545047
2017 Data Protection
Certificate number: PIMS 686040
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cloud Security
Certificate number: STAR 6073412
Service Management
Certificate number: ITMS 562540
ISO 27001
Certificate number: IS545047
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
Environmental Management
Certificate: EMS 648194
Quality Management
Certificate: FS 545046
Cloud
Security
Certificate: STAR 6073412
2017 Data Protection
Certificate number: PIMS 686040
Energy Management
Certificate: EMS 648194
Information Security Management
Certificate: IS 545047
Business Continuity Management
Certificate: BCMS 6073420
Service Management
Certificate: ITMS 562540
ISO 27001
Certificate: IS545047
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
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