Transform Your Cloud Contact Centre Today
Secure, Omnichannel CCaaS with AI & Analytics.
Elevate customer experience with solution‑agnostic CCaaS tailored to your journeys - featuring secure integrations, real‑time analytics, high resilience, and unrivalled NPS performance. Discover consultative design, military‑grade cloud infrastructure, and measurable ROI.
Transform Your Collaboration
Utilising cutting-edge solutions that
optimise customer engagement & satisfaction
In our interconnected world, the contact centre is your primary point of customer contact. In other words, a seamless customer journey that achieves the desired outcomes as quickly as possible is critical, if one-off customers are to be transformed into loyal brand champions.
Exponential-e offers both the capabilities and the expertise to transform contact centre operations of all sizes, utilising cutting-edge solutions to optimise customer engagement and satisfaction across every channel.
Our Service
We stake our reputation on our service and display our NPS score live on our website.
Our approach
We take a consultative approach, so our designs are based on a review of your customer experience and customer journey.
Our portfolio
We offer a full range of solutions, suitable for small, informal contact centres through to large complex operations.
Our partnership with you
We are committed to improving your customer experience KPIs and helping you continually improve.
Our innovation
Innovation is part of our DNA, with a number of industry firsts dating back to 2002.
Our contact centre
technology solutions
Pre-built CRM and ITSM integrations
with the ability to securely connect to legacy systems.
Centralised customer histories
Everything agents need to ensure successful resolution, just a click away.
Workforce optimisation
Tools to boost agents’ productivity, wellbeing, and performance.
Data analytics
Utilise both structured and unstructured data to better understand your customers and optimise your processes.
Artificial Intelligence (AI)
Gain deep insights from customer data and boost efficiency through automation.
Professional services
Microsoft-certified services, hosted in leading UK data centres.
Workflow automation
Integrate your contact centre with your other business systems for a stress-free customer journey.
Interactive Voice Response (IVR)
Next-generation virtual assistants, drawing on the latest machine learning technology.
Why work with Exponential-e to transform
your contact centre environment?
Just as no two customer interactions are the same, no two contact centres are the same. That’s why we take a solution-agnostic approach to transforming contact centre operations and - ultimately - boosting customer satisfaction. We work closely with contact centre teams to understand their existing systems, their business goals, and their customers’ requirements. Based on this, we draw on our full range of military-grade solutions to optimise the customer experience journey and establish robust KPI’s to track performance and ensure the initial investment delivers the desired ROI.
Trusted by
How we support your contact centre’s AI journey
Discover how our contact centre specialists will identify the key areas where AI can deliver instant cost savings and process improvements, allowing you to access these benefits as quickly as possible.
This brochure offers an in-depth exploration of Exponential-e’s entire UC and CC ecosystems, all of which we deliver in bespoke combinations to optimise your internal and external communication strategies.
Our commitment to delivering excellence
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
Accreditations and Frameworks
Environmental Management
Certificate number: EMS 648194
Quality Management
Certificate number: FS 545046
Business Continuity Management
Certificate number: BCMS 6073420
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Energy Management
Certificate number: EMS 648194
Information Security Management
Certificate number: IS 545047
2017 Data Protection
Certificate number: PIMS 686040
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cloud Security
Certificate number: STAR 6073412
Service Management
Certificate number: ITMS 562540
ISO 27001
Certificate number: IS545047
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
Environmental Management
Certificate: EMS 648194
Quality Management
Certificate: FS 545046
Cloud
Security
Certificate: STAR 6073412
2017 Data Protection
Certificate number: PIMS 686040
Energy Management
Certificate: EMS 648194
Information Security Management
Certificate: IS 545047
Business Continuity Management
Certificate: BCMS 6073420
Service Management
Certificate: ITMS 562540
ISO 27001
Certificate: IS545047
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
RESOURCES
More Insights
London Head Office
Manchester Office
*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.