Collaboration Assessment
Discover the quality of collaboration across your whole organisation and achieve new standards of efficiency, innovation, and customer service.
Transform Your Collaboration
Enhance Collaboration
for Exceptional Customer Service
Effective communication and collaboration between colleagues drive truly exceptional customer service, helping organisations boost their profits, brand reputation, and long-term growth. However, with modern workflows typically encompassing an increasing range of disparate teams and stakeholders, many organisations struggle to achieve the kind of collaboration that supports ongoing innovation and provides the vital edge in competitive markets.
Exponential-e’s Collaboration Assessment provides a single answer to these challenges, providing you with the knowledge and change management tools needed to develop seamless collaboration workflows across your entire organisation.
How it works
Throughout four distinct stages, our communication and collaboration specialists undertake a comprehensive analysis of every aspect of your collaboration workflows, across every level of your organisation. This involves a mix of workshops, one-on-one consultations, and live assessment of your day-to-day operations, allowing us to establish a complete picture of your current level of collaboration and, most importantly - how it can be elevated to best serve your long-term goals.
At the end, all this will be collated into a comprehensive report, setting out your own, unique change management roadmap to establishing world-class collaboration as a fundamental part of your wider company culture and customer experience.
Develop a clear understanding of the four pillars of world-class business collaboration
Strategy
Establish your organisational goals and drivers in order to establish flows of communication and ways of working that support them.
Operations
Develop an accurate picture of your organisation’s day-to-day communication and information flows through workshops and live observation.
Culture and Change
We set out areas for positive change and offer an actionable culture change roadmap for optimising collaboration at all levels.
Technology
We bring together all our previous findings to ensure your underling technology infrastructure supports your ideal collaboration flows.
Accelerate your own collaboration journey
Find out more about the Collaboration Assessment process, and how our UC experts will work closely with your team to establish next-gen workflows that support efficiency, innovation, and world-class customer service.
Trusted by
Our commitment to delivering excellence
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
Accreditations and Frameworks
Environmental Management
Certificate number: EMS 648194
Quality Management
Certificate number: FS 545046
Business Continuity Management
Certificate number: BCMS 6073420
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Energy Management
Certificate number: EMS 648194
Information Security Management
Certificate number: IS 545047
2017 Data Protection
Certificate number: PIMS 686040
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cloud Security
Certificate number: STAR 6073412
Service Management
Certificate number: ITMS 562540
ISO 27001
Certificate number: IS545047
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
Environmental Management
Certificate: EMS 648194
Quality Management
Certificate: FS 545046
Cloud
Security
Certificate: STAR 6073412
2017 Data Protection
Certificate number: PIMS 686040
Energy Management
Certificate: EMS 648194
Information Security Management
Certificate: IS 545047
Business Continuity Management
Certificate: BCMS 6073420
Service Management
Certificate: ITMS 562540
ISO 27001
Certificate: IS545047
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
Our Technology Partners
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GET IN TOUCH
Delivering secure collaboration without limits, get started today.
Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
London Head Office
Manchester Office
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