Unified Communications and Collaboration Solutions
Fully integrated, highly secure solutions to power tomorrow’s interconnected team collaboration, empowering teams to deliver their best and supporting seamless remote work.
Transform Your Collaboration
Innovations in communication
Whatever sector organisations operate in, and whether they are ambitious startups or global leaders, it is communication and collaboration that drives tomorrow’s innovations. But with colleagues, partners, and customers increasingly dispersed, and regularly communicating via a growing range of channels, legacy systems are increasingly showing their limitations.
Drawing on more than twenty years’ experience of bringing together people, processes, and technology, Exponential-e designs and delivers Unified Communications as-a-Service (UCaaS) solutions that help bring even the most ambitious projects from concept to completion, protected by leading-edge cyber security ecosystems. The result:
A single, unified platform to enable world-class communications and power the new breed of remote working
Seamless collaborative working from anywhere, at any time, across every channel allowing staff to deliver their best
More efficient processes that reduce costs, drive innovation, and support an exceptional customer experience
Our UCaaS solutions are delivered as fully managed services, with our own experts ensuring there are no barriers preventing your teams from delivering their best - wherever they are located.
An evolving suite of
Unified Communications innovations
Microsoft Teams
Microsoft Teams
Bring calling capabilities into your Microsoft Teams collaboration experience, maintain established workflows and interactions with a level of flexibility, control, and visibility that would previously have been inconceivable.
Cisco Webex
Cisco Webex
A comprehensive range of fully integrated collaboration tools and remote work solutions tools, delivered as through a single, highly intuitive platform and managed by Exponential-e’s experts.
Collaboration Spaces
Collaboration Spaces
Powering the new era of hybrid working through fully integrated spaces and productivity tools that support an effortless flow of ideas and resources, wherever users or teams are located.
Voice Services
Voice Services
SIP trunking, powered by our own voice infrastructure and self-owned, enterprise-class network, seamlessly integrated with legacy PBX systems and cutting-edge telephony systems.
Analytics
Analytics
Easy-to-use suite of monitoring
and analytics tools providing business insights into user adoption trends, call quality, employee productivity, call costs, and much more.
Workforce Optimisation
Workforce Optimisation
Compliant Call recording, with advanced Speech Analytics and Quality Management to take complete control of your regulatory and policy requirements.
How Exponential-e will transform
the way you communicate and collaborate
Having worked with more than 3,000 organisations across numerous sectors to accelerate their digital transformation journeys, Exponential-e applies this deep experience and rare expertise to each Unified Communications project we undertake. Our approach is a highly consultative one, where we take the time to understand your unique ways of working and ensure the right Unified Communication solutions are embedded into the infrastructure and processes you depend upon, managing the entire process from design to delivery and beyond.
Trusted by
How we support your contact centre’s AI journey
Discover how our contact centre specialists will identify the key areas where AI can deliver instant cost savings and process improvements, allowing you to access these benefits as quickly as possible.
This brochure offers an in-depth exploration of Exponential-e’s entire UC and CC ecosystems, all of which we deliver in bespoke combinations to optimise your internal and external communication strategies.
Our commitment to delivering excellence
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
Accreditations and Frameworks
Environmental Management
Certificate number: EMS 648194
Quality Management
Certificate number: FS 545046
Business Continuity Management
Certificate number: BCMS 6073420
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Energy Management
Certificate number: EMS 648194
Information Security Management
Certificate number: IS 545047
2017 Data Protection
Certificate number: PIMS 686040
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cloud Security
Certificate number: STAR 6073412
Service Management
Certificate number: ITMS 562540
ISO 27001
Certificate number: IS545047
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
Environmental Management
Certificate: EMS 648194
Quality Management
Certificate: FS 545046
Cloud
Security
Certificate: STAR 6073412
2017 Data Protection
Certificate number: PIMS 686040
Energy Management
Certificate: EMS 648194
Information Security Management
Certificate: IS 545047
Business Continuity Management
Certificate: BCMS 6073420
Service Management
Certificate: ITMS 562540
ISO 27001
Certificate: IS545047
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
Our Technology Partners
RESOURCES
More Insights
FAQs
Unified Communications (UC) integrates multiple enterprise communication tools into a single, streamlined interface, enhancing productivity, efficiency, and flexibility across devices. Key aspects include real-time and non-real-time communication and collaboration, multi-device accessibility, and support for remote work, enabling a more strategic approach to improving organisational communication and scalability.
Unified Communications (UC) tools are integrated platforms that combine voice, video, messaging, and collaboration technologies into a single system, enhancing business communication and productivity. These tools include VoIP, instant messaging, video conferencing, unified messaging, presence information, mobile apps, file sharing, screen sharing, audio conferencing, and integration with business applications, available both on-premises and as Cloud-based services (i.e. UCaaS).
GET IN TOUCH
Delivering secure collaboration without limits, get started today.
Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
London Head Office
Manchester Office
*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.