No matter how sure you are that your network is secure, you may still be at risk of cyberattacks. It's no exaggeration Cybercriminals are constantly working to stay one step ahead of organisations and security professionals, exploiting any vulnerability they can in even the most sophisticated systems.
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It's well-established that security is an essential part of all infrastructure. With data protection more of a concern for customers and end users than ever - particularly in light of regulations like the Cloud Act and GDPR - it's vital that organisations demonstrate a clear commitment to the security of their networks, Cloud applications and physical devices.
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Although digital transformation amongst Legal firms has typically been comparatively slow compared to other sectors, the journey has picked up speed over the course of the last decade.
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The Retail sector is more diverse, dynamic, and rapidly changing than any other time in its history. This not only encompasses the way customers make their purchases – with online shopping, click-and-collect, and in-person shopping all converging to offer true, end-to-end experiences – but also the way retailers open and operate new sites. Whether this means trendy pop-up shops, kiosks at other brands' locations, or booths at events, retailers from up-and-coming start-ups to global leaders are no longer relying on fixed high-street locations to welcome their customers and put their wares on display, instead making sure they are present wherever their ideal customers are, and fully prepared to offer a world-class experience that builds brand recognition and loyalty.
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With fundamental shifts in consumer behaviour, changing economic conditions, and a rapidly evolving regulatory environment, it's a challenging but exciting time for the UK's retail sector, and technology has a key role to play. In particular, advances in IT and networking solutions are empowering retailers to enhance their operational efficiency, improve the customer experience, and retain their competitive edge in an increasingly online and interconnected world.
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Across the Hospitality & Leisure sector, from pubs to five-star hotels - guests' expectations have evolved in ways that would have been impossible to imagine just a decade ago.
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We've been hearing about the impending demise of the high street for years now, ever since online shopping and click-and-collect established themselves as part of our day-to-day lives. And yet, while brick-and-mortar retail has certainly been through a great many challenges and upheavals, it doesn't show any sign of going away quite yet. Rather than simply expecting customers to be content with previous generations' shopping experiences, the sector has demonstrated considerable ingenuity by taking full advantage of emerging technologies to deliver the kind of personalisation that would previously have been the sole preserve of online platforms.
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Global broadcasts place incredible demands on infrastructure, which must offer the performance and resilience required to accommodate the anticipated spikes in viewership. Exponential-e has worked closely with a number of world leaders across the broadcasting and media sector, providing fully integrated solutions that ensure their connectivity is of the very highest quality, freeing their own teams to focus on the broadcast itself, safe in the knowledge that they can completely depend on their technological foundation, no matter how many viewers around the world tune in.
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Like many fixtures of our lives, Britain's pubs were heavily impacted by COVID-19, with their familiar patrons unable to come in for a post-work drink, or meet with friends at the weekend. But while it was undoubtedly a difficult period for the industry as a whole, this great British institution did as it has always done, and adapted to suit its patrons' evolving requirements.
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Secure Access Service Edge (SASE) is rapidly establishing itself as the solution of choice for the next generation of enterprise networks, where optimal control, visibility, and scalability are essential. In the first quarter of 2024 alone, the SASE market experienced a 23% surge, as more and more organisations began taking advantage of its capabilities.
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From start-ups to global leaders, across the public and private sectors, organisations' ongoing growth and brand reputation rises or falls based on the quality of their networks. As a result, network transformation is a growing priority, with IT leaders looking to replace cumbersome legacy systems with flexible, scalable, and secure connections that support tomorrow's highly dynamic workflows.
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Whether it's in person or online, the way we shop has changed forever. Seamless flows of customer data are powering truly personalised, interconnected shopping experiences, with retailers willing to embrace the change positioning themselves ahead of the competition and developing world-class, instantly recognisable brands.
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Whatever sector you operate in and whatever your long-term business goals, your network is the foundation of your future success. With the distributed workforce now firmly established and customer interactions taking place over an evolving range of channels, business is now truly interconnected, with seamless, secure dataflows its lifeblood.
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The security of enterprise networks is a critical priority for all organisations across the public and private sectors, as they are forced to contend with an increasingly turbulent cyber threat landscape. As a result, network teams increasingly find their roles overlap with their organisations' cyber security strategies, with numerous siloed elements now converging.
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Despite the numerous interconnected elements now involved in effective digital transformation, the network remains the foundation of everything, ensuring any investment in new technologies delivers the best possible ROI, and that teams at all levels are empowered to deliver their very best, 24 / 7. As such, the digital transformation journey must always begin with a full network transformation.
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Secure Access Service Edge (SASE) represents an elegant convergence of network and security technologies as a single, end-to-end solution, perfectly suited to the modern distributed workforce and the increasingly dynamic nature of corporate networks. As a growing number of organisations are discovering, SASE has the potential to completely transform the way we design, deploy, manage, and scale corporate networks. Indeed, 60% of IT leaders are ready to fully embrace SASE by 2025*.
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About the Networked Fire Services Partnership (NFSP)
The Network Fire Services Partnership (NFSP) works to drive closer collaboration between fire & rescue services across Devon and Somerset, Dorset & Wiltshire, Hampshire & IOW, and Kent, operating out of four control rooms to maximise the effectiveness and availability of critical services across these regions.
The Challenge
With fire and emergency services, any downtime could cost lives, which means the quality of our underlying network and– in turn – the performance and availability of key platforms are top priorities for us.
Neil McKeever, NFSP Technical Lead
The NFSP utilises a Control and Dispatch (CAD) system to interlink its four control rooms, ensuring seamless, secure flows of data in order to maximise ease of communication and, in turn, deployment times. This system is constantly evolving to better serve citizens across the country and – ultimately – save lives.
In order to optimise the performance of the newest iteration of the CAD platform, a decision was made to split off the NFSP's underling network, utilising the existing network for day-to-day operations, while deploying a new, fully dedicated network for CAD applications.
Following a competitive tender process, the Exponential-e Group's 20-year pedigree in the design and delivery of critical infrastructure,
their experts' personal experience within a range of emergency services, and the inherent resilience of their self-owned, enterprise-class network made them a clear standout, and so they were selected as the NFSP's new networking partner, providing RO2 connectivity between the NFSP's control rooms, back-up control rooms, and the NEC data centres in which the new iteration of their CAD platform would be hosted.
Exponential-e's specialists immediately began working closely with the NFSP's own teams to establish the new network specifications and plan for a successful rollout of the new platform, while also preparing for the impending launch of the new Emergency Services Network (ESN).
The Solution
Thanks to Exponential-e's continued support, we're now in a good position for the upcoming launch of the ESN, which will open the door to further enhancements in the future.
Neil McKeever, NFSP Technical Lead
It was decided that the existing network would remain in place throughout the deployment of the new one, with the current CAD platform continuing to run on it. This would not only ensure any downtime could be completely avoided – an absolute necessity for a project of this nature – but also allow for a more intelligent, phased deployment process for the new platform, with ample scope to sandboxing, testing, and in-built redundancy until it was ready for a full-scale deployment, with the legacy platform phased out completely.
A dedicated account team took full responsibility for the design and the delivery of this new network, working with existing infrastructure where appropriate, and deploying completely new fibre where it was required. The project plan was designed so the NFSP could begin making use of individual connections as soon as they became available, in parallel with ongoing testing and deployment processes, ensuring the desired benefits could be realised as soon as possible.
This involved the most rigorous standards of performance and availability, in order to support real-time communications between the NFSP's control rooms, their colleagues, and all citizens who would need to make contact for any reason. Exponential-e's role in the Government's ESN project is critical here, ensuring the NFSP will be able to begin making use of this UK-wide network's capabilities as soon as it launches, further enhancing communication, collaboration, and responsiveness for frontline emergency service workers across the country.
Exponential-e are set to continue working with the NFSP in the years ahead, ensuring the underlying network continues to support the seamless delivery of fire and emergency services, maximising the number of lives saved.
Solution Benefits
- Highly resilient, highly secure R02 connectivity between four control rooms, their back-ups, and NEC data environments, optimising the performance and availability of a key control and command platform
- Hands-on consultation and support from a dedicated team of networking experts with years of hands-on experience across the emergency services
- A phased deployment process, managed by a dedicated account team, minimising operational disruption and maximising time-to-value
- Hands-on support from the only privately-owned British company involved in the UK Government's ESN project
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High-performance connectivity and seamless Cloud migration delivers the foundation for world-class legal services.
About TWM Solicitors
Originally established in 1799, TWM Solicitors is one of the South-East's leading law firms, with more than 220 employees based across Surrey and London offering an end-to-end range of legal services.
The Challenge
With staff operating out of multiple dispersed offices, TWM required high-performance connectivity between all sites, enabling seamless, highly secure collaboration between teams. Dissatisfied with the quality delivered by their incumbent provider, TWM's IT team engaged Exponential-e as their new connectivity partner, beginning with a complete revamp of the WAN.
The Solution
To achieve a smooth transition to the new network, with zero operational disruption, Exponential-e and TWM deployed a 'shadow' WAN that would ensure connections would remain available to all staff while the migration was completed over the course of six weeks. A key priority for the new network was achieving complete consistency for all offices - a significant challenge given the diverse nature of TWM's premises, which ranged from modern offices to a Victorian building and a sixteenth-century farmhouse. Close collaboration between teams at Exponential-e and TWM, combined with rigorous testing of the new infrastructure before the go-live date, ensured this was achieved across all sites, delivering an immediate return on the initial investment.
The close partnership established throughout this initial deployment was developed further when Exponential-e took over the management of the network's switches, allowing TWM's own IT team to refocus their attention on other business-critical projects.
The partnership entered its second stage when TWM made the decision to migrate from its legacy ISDN-based telephony to a Cloud-based platform, for which Exponential-e provided the foundation in the form of a dedicated VLAN, with its own gateway and firewall, which involved segmenting the existing network and switches, ensuring that that TWM's familiar quality of service would not be compromised.
With the new network infrastructure now established as the foundation, the decision was made to streamline and optimise TWM's VDI environment by migrating to Azure Virtual Desktop, minimising any jitter and ensuring staff at all their offices would enjoy a consistently seamless experience, particularly when accessing the Practice Management System (PMS). Beyond the immediate improvements in terms of performance and availability, this would serve as the foundation for a phased migration from on-premises servers to highly scalable, Cloud-based infrastructure.
These migrations were conducted on a site-by-site basis, with Exponential-e providing hands-on support throughout, ensuring all staff were properly trained in the new systems and able to make full use of their capabilities as quickly as possible. This included roundtable functions around Cloud transformation and cyber security, along with access to pre-sales personnel's specialist knowledge.
Teams from TWM and Exponential-e continue to work closely together in this regard, migrating more legacy on-premises systems into the Cloud, with the end goal being a completely centralised infrastructure that will provide the IT team with full control and visibility at all times, ensuring any potential issues can be proactively identified and resolved, and new teams and offices effortlessly onboarded.
Beyond the quality of the underlying connections, the success of this project has really hinged on the team at Exponential-e's willingness to work closely with us throughout the design of the new infrastructure, and throughout every stage of its deployment. We've got a strong foundation to build on now, and the next phases are already yielding good things.
Alan Barrett, Head of IT, TWM Solicitors.
Solution Benefits
- A seamless migration to a new, high-performance WAN, delivering consistent networking quality across a range of diverse sites.
- High-quality, Cloud-based telephony, powered by a dedicated VLAN, optimising cross-site communication and collaboration.
- Providing the interconnection between Exponential-e's WAN and Azure through an ExpressRoute link, supporting Cloud migration objectives.
- An intelligent, phased migration process, avoiding any disruption while maintaining the highest standards of security and compliance.
- Expert support and consultation from a dedicated account team and a range of technical specialists.
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Establishing IT as a true driver for innovation across the UK's Construction Sector
About Knight Harwood
Knight Harwood is a trusted provider of construction and engineering expertise to a wide range of leading brands and organisations across the UK, with a particular focus on London and the Home Counties. Projects range from new build to heavy and structural refurbishments and fit out, with a highly collaborative, proactive approach ensuring the highest levels of quality, from design to completion.
"What sets Exponential-e apart is that we can really tailor the way services are delivered and expedite the whole process, should the need arise. We've got a solution that really works for us, and – most importantly – I know I can email Nelly with anything, and she'll be right on it."
Rob Symmons, Head of IT, Knight Harwood
The Challenge
Construction projects, by their very nature, require an agile approach to IT, due to the highly varied nature of the sites and the stringent timeframes that must be adhered to. Sites often require connectivity to deployed at just a few days' notice, which means the sector's technology partners must be able to operate with the highest levels of flexibility and agility, working closely with organisations' own IT teams to ensure project requirements are consistently communicated, understood, and properly executed.
To fulfil these singular requirements, Knight Harwood engaged Exponential-e as their trusted technology partner, providing both fibre connectivity and key software licenses.
The Solution
A dedicated account manager serves as Knight Harwood's primary point of contact at Exponential-e, ensuring all projects can be initiated and completed within the designated timelines. To offer further support around project delivery, Knight Harwood's team have direct access to multiple specialists across Exponential-e - including several at director level - who are on-hand whenever needed.
A key focus is providing the foundational connectivity to new sites, working closely with Knight Harwood's own teams to ensure that project specifications have been understood and acted upon, and all targets and deadlines achieved. This includes establishing how the underlying infrastructure will be managed, and how it is expected to be developed in the future.
Exponential-e's ongoing deployment of fibre under the streets of London has proven critical to the success of numerous construction projects around the city centre, with the ideal connectivity readily available well in advance of the desired opening day. This responsiveness has been further enhanced by Exponential-e's contractual flexibility and ability to conduct site surveys with as little as forty-eight hours' notice, ensuring the required connections can be made as soon as possible.
The hands-on support of their account manager has massively streamlined Knight Harwood's deployment processes for each project, complementing the highly flexible, agile nature of their work on some of the UK's most innovative construction projects.
Exponential-e also provides multiple key software licences for Knight Harwood's teams, including Fortinet and Mimecast, as a fully managed service, enhancing the flexibility and scalability of their IT ecosystem, and ensuring they continue to enjoy highly competitive pricing for these platforms.
This partnership continues to evolve further with each project, with Exponential-e operating as an extension of Knight Harwood's own team, optimising their agility and ensuring they can always focus their time and resources on areas where they can add the most value to each project.
Solution Benefits
- Hands-on support throughout every stage of project delivery, with a dedicated account manager serving as a single point of contact.
- A highly flexible, agile approach to project delivery, allowing high-performance connectivity to be deployed within the tightest deadlines.
- Highly competitive pricing for multiple key software licences, delivered as a fully managed service.
- A bespoke approach to each deployment, ensuring the most specific requirements can always been fulfilled on time and to budget.
"Knight Harwood's IT department operates as a lean team, but working with Exponential-e, we've shown that things can be done differently, and IT can be a real asset to the company. Now, it's focused on transformation rather than just resolving problems, driving efficiency across the board and enhancing our staff's capabilities."
Rob Symmons, Head of IT, Knight Harwood
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