Managed IT Services Built for Business
24 / 7 UK‑Based Support and Infrastructure Management.
Let Exponential‑e’s Flex Manage act as your extended IT team - delivering proactive infrastructure support, endpoint device management, cloud and Office 365 operations under a single SLA to reduce cost and boost resilience.
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Why outsource to a world-class provider of Managed IT Services?
Flex Manage - Our approach to delivering Managed IT Services
Flex Manage offers 24 / 7 proactive support services as an extension of your own teams, enabling the delivery of a comprehensive range of Managed IT Services. Our full Flex Manage service matrix can be found here:
We are an extension to your team by60+ Members of staff.3 functional groups.specialised teams in each group.managing 4,000 servers.managing 3,000 End users.one owner, one vision.
Flex Support
Flex Support provides a remote Level 2 and Level 3 technical support service, offering reactive technical assistance, advice and expertise for specialist products or technologies where internal IT support staff may need to bolster their own skills on an ad hoc basis. Our core coverage is set out here.
Flex Monitor
This infrastructure monitoring service delivers 24 / 7 proactive and reactive monitoring, infrastructure health checks, and alerts, taking all the stress out of monitoring the health of your IT systems and ensuring any potential incidents can be swiftly handled.
Why select Exponential-e as your Managed IT Service provider?
We are an outcome-led organisation, ensuring services are mapped out directly to your short- and long-term goals, delivering maximum value to your organisation. We are committed to achieving excellence and empowering our people to deliver it.
Our approach to Managed IT Services is to empower your teams, by complementing their existing onsite skills. We deliver ‘Peace of Mind as-a-Service’, taking on critical IT functions to allow you to focus on your core business, while our technical capabilities cover the full spectrum of IT services, from private infrastructure and public cloud, servers and applications, to users and productivity suites. This is further enhanced by ongoing service improvement from our Service Management and Technical Account Management teams.
While business today is very much global, our services are entirely UK-owned and operated, ensuring we’re always ready to deliver the managed IT support you need, when you need it.
Teamwork & Technology Drive Innovation
with the UK's favourite coffee retailer
When you have a strong tender, but no guarantee the team you're meeting is the team you'll be working with, there's always a concern whether things will work as planned on launch day. But this was never an issue with Exponential-e. All the way through, I had complete confidence in the team we'd be working with.
Barry Firth IT / People Services Programme Manager, Costa.
Accreditations
Environmental Management
Certificate number: EMS 648194
Quality Management
Certificate number: FS 545046
Business Continuity Management
Certificate number: BCMS 6073420
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Energy Management
Certificate number: EMS 648194
Information Security Management
Certificate number: IS 545047
2017 Data Protection
Certificate number: PIMS 686040
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cloud Security
Certificate number: STAR 6073412
Service Management
Certificate number: ITMS 562540
ISO 27001
Certificate number: IS545047
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
Environmental Management
Certificate: EMS 648194
Quality Management
Certificate: FS 545046
Cloud
Security
Certificate: STAR 6073412
2017 Data Protection
Certificate number: PIMS 686040
Energy Management
Certificate: EMS 648194
Information Security Management
Certificate: IS 545047
Business Continuity Management
Certificate: BCMS 6073420
Service Management
Certificate: ITMS 562540
ISO 27001
Certificate: IS545047
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
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Let Exponential‑e take IT off
your to-do list
With Flex Manage, our experts become an extension of your team - delivering proactive, 24 / 7 UK-based infrastructure support, comprehensive device management, and cloud operations under a single SLA. This end-to-end service streamlines IT complexity, boosts resilience, and reduces your operational costs. Request a Flex Manage Quote Today.
Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
London Head Office
Manchester Office
*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.
