Exponential-e & Insurance
Delivering the technological foundation for a seamless, stress-free customer experience.
The Insurance sector is facing increasingly high customer expectations, with stress-free, omnichannel customer experiences now the norm. Exponential-e works closely with insurers to design, deploy, and manage the technology infrastructure to support this evolution.
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Elevating Customer Experience and Pioneering Insurance Sector Transformation with Exponential-e
Maintaining brand reputation and customer loyalty in the Insurance sector is all about the customer experience. From initially making their claim, through to the final resolution, customers expect every interaction, across every channel, to be completely seamless and stress-free.
The digital transformation journey is key to bringing this to life, with the development of fully integrated, futureproof infrastructure enabling a seamless customer journey, effective cost control, and iron-clad security. Exponential-e serves as a trusted technology partner for insurers across the UK in this regard, delivering fully integrated Cloud, Connectivity, Communications, Contact Centre, and Cyber Security solutions, tailored to their unique workflows.
The Insurance Industry
Embraces Digital Transformation
Whether it’s over the phone, through online chat, or via email, customers expect effective, personalised support throughout every stage of their claim.
Next-gen technology solutions for insurers
Contact Centre
Industry-leading Contact Centre solutions, incorporating intelligent routing, skills-based assignment, natural language processing, and virtual assistants to optimise agents’ performance and wellbeing.
Unified Communications
True omnichannel communication and collaboration tools, ensuring agents have everything they need to deliver successful resolutions at their fingertips, across every channel, through a single pane of glass.
SASE
Secure Access Service Edge (SASE) brings together world-class SD-WAN and SSE functions, allowing for the development of security ecosystems that enable both highly secure remote working and seamless access to vital Cloud-based applications.
Cyber Security
An evolving cyber security ecosystem, supported by a 24/7, UK-based CSOC, ensuring the latest threat intelligence is acted upon, and customer data remains fully secure at all times.
Connectivity
Leading-edge, software-defined connectivity provides the foundation for effective Insurance services, combining optimal performance and availability with full control and visibility.
Accreditations
Environmental Management
Certificate number: EMS 648194
Quality Management
Certificate number: FS 545046
Business Continuity Management
Certificate number: BCMS 6073420
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Energy Management
Certificate number: EMS 648194
Information Security Management
Certificate number: IS 545047
2017 Data Protection
Certificate number: PIMS 686040
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cloud Security
Certificate number: STAR 6073412
Service Management
Certificate number: ITMS 562540
ISO 27001
Certificate number: IS545047
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
Environmental Management
Certificate: EMS 648194
Quality Management
Certificate: FS 545046
Cloud
Security
Certificate: STAR 6073412
2017 Data Protection
Certificate number: PIMS 686040
Energy Management
Certificate: EMS 648194
Information Security Management
Certificate: IS 545047
Business Continuity Management
Certificate: BCMS 6073420
Service Management
Certificate: ITMS 562540
ISO 27001
Certificate: IS545047
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
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Secure, Compliant IT for Modern Insurers
Exponential‑e empowers insurers with DORA-ready infrastructure, omni-channel customer experiences, SASE-enabled security, unified comms, and 24 / 7 cyber protection, built on our resilient connectivity platform to safeguard compliance and elevate onboarding, underwriting, and claims
Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
London Head Office
Manchester Office
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