Having returned from the BSA Conference 2025, it was clear that building societies are navigating a critical juncture - balancing their relationship-led service models while addressing the urgent need to modernise outdated systems and improve operational efficiency. Given the current geopolitical climate, and the increasing pace of innovation, developing a strategy that not only solves immediate challenges, but offers sufficient scope to tackle future issues, can often seem like a moving target.
We make payments, large and small, every day of our lives. From paying our bills and making payments to friends online, to the large-scale bank transfers that help business flow. Money changes hands through a wider range of channels and platforms than ever before, to the extent the days of cash-in-hand being the default payment model are a fading memory for many of us. The convenience and flexibility can't be disputed, but as with any emerging technology, the new flows of data must be given careful consideration, ensuring businesses and customers alike can rest assured that their money will remain secure throughout every stage of every transaction.
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