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Glossaries

Term Definition
Trunking

A communication line between two switching systems. The term switching system typically includes equipment in a Central Office and PBXs. A tie trunk connects PBXs. Central office trunks connect a PBX to the switching system at the Central Office.

Telephony

Telephony is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties.

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*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.

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