Exponential-e today announced its partnership with Five9, the leading provider of the Intelligent CX Platform. The collaboration will mark the next stage in the evolution of Exponential-e's UC and CC solution portfolios, providing their teams with the means to design and deliver customer service transformation for clients. This, in turn, will help establish the new breed of contact centre as a critical part of delivering exceptional customer experiences in the new age of rapidly evolving AI technology.
The Five9 intelligent CX platform facilitates billions of call minutes annually, and provides digital engagement, analytics, workflow automation, workforce optimisation, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results. Along with our people and the relationships they bring to our customer engagements, that is what creates our true CX difference.
As the ways in which we communicate and collaborate continue to evolve, the contact centre has become the focal point of many organisations' customer communication strategies. Exponential-e is working closely with a range of organisations across the private and public sectors to accelerate this journey, designing and delivering solutions that optimize the customer journey across every channel - empowering agents to deliver exceptional outcomes, while ensuring productivity and wellbeing are maintained.
Crucially Exponential-e and Five9 share a number of common values, including a focus on reliability, security, innovation, a commitment to service excellence, all delivered through a consultative approach.
The Five9 platform has a key role to play in this journey, providing Exponential-e's own specialists with a range of leading-edge tools to support modern organisations' increasingly sophisticated CX requirements.
Customer service has always been part of our company DNA, and partnering with Five9 was simply a logical next step. When we combine these tools with the right people and processes, I expect the results to be genuinely transformative for our customers, and their customers in turn.
Gareth Hayes
Head of UC & CX, Exponential-e.
Exponential-e's commitment to customer service has always stood out for us, and we're delighted to be partnering with them - not just to explore the full potential of these new solutions, but to ensure the human element remains at the heart of every customer interaction.
Thomas John
VP International, Partner Sales, Five9
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Exponential-e Ltd have been named a supplier on Crown Commercial Service's Network Services 3 framework (RM6116) for the following Lots:
- Lot 1a Inter site Connectivity (Wide Area Network) / Data Access Services
- Lot 2a Intra site Connectivity (Local Area Network) / Local Connectivity Services
- Lot 3a IoT and Smart Cities (Smart shared and connected spaces)
- Lot 4a Analogue Telephony
- Lot 4b Digital Communication Services (Unified Communications)
- Lot 4c Contact Centre Solutions
- Lot 4d Inbound Telephony Services
This framework is the third iteration of the Network Services agreement. After an intensive supplier and customer engagement and evaluation process, Exponential-e can now support public sector buyers to procure a wide range of technologies and solutions either via Direct Award or Further Competition, and with greater flexibility for contracting terms.
Afshin Attari, Director of Public Sector & Unified Platforms for Exponential-e comments,
"This is truly a great achievement, and amazing result for Exponential-e as we aim to serve and deliver best value to the Public Sector. We know how crucial it is to our customers - old and new - that we retained our place as a supplier on this significant framework. Many buyers have already been enquiring about how they can use this framework to meet their operational needs, notably around critical national infrastructure projects and programmes. We look forward to continuing to help the UK Public Sector deliver better citizen outcomes in our capacity as a supplier on the new Network Services 3 agreement."
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8 billion - supporting world-class public services that offer best value for taxpayers.
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Exponential-e is recognised for enabling and delivering success in helping organisations reimagine their customer experiences in 2023.
February 8, 2024 – Exponential-e has been named Global Partner by Five9, the provider of the Intelligent CX Platform. The Five9 2023 Global Partner Awards recognise the achievements of the Five9 global ecosystem of channel partners, systems integrators, strategic alliance partners, and Independent Software Vendors (ISV's).
Exponential-e partners with Five9 to deliver an industry-leading, omnichannel Contact Centre as-a-Service (CCaaS) platform, suitable for the modern customer journey.
"Our partnership with Five9 has always been built around our shared values and passion for exceptional CX at a time when the Contact Centre has become many organisations' primary point of contact with their customers. We firmly believe that the intelligent application of the right technologies has the potential to transform the way customer service excellence is achieved across a range of channels, so working with Five9 to bring our CCaaS solution to life was simply a natural fit. This award is a testament to both what's already been achieved, and what we will achieve together in the years ahead."
Gareth Hayes, Head of UC and CX, Exponential-e
"Our partners consistently provide a high level of value to Five9 and our joint customers. The continued growth we have experienced over the last several years would not have been possible without the global reach and stellar performance of our partners", said Jake Butterbaugh, Senior Vice President, Global Partners. "These partner award winners represent the best of the best. We are so happy to recognise them and are humbled and inspired by their commitment to Five9 and to delivering outstanding CX. Congratulations, Exponential-e, on your well-deserved recognition."
Five9 is on a mission to Bring Joy to CX™. The Five9 Global Partner Program and its 1,400+ members deliver excellence, integrity, and solutions that enable our joint customers to deliver exceptional customer experiences. The Five9 Intelligent CX Platform is a leading AI-powered CCaaS solution that elevates contact centre performance by empowering managers with actionable insights and intelligence, personalise customer experiences with self-service and their choice of channel to communicate, elevating businesses to deliver results ensuring the delivery of joyful agent and customer experiences.
To learn more about the Five9 2023 Global Partner Award winners, click here.
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15 January 2025 - Exponential-e, a pioneer in cloud, connectivity, communications, and cyber security, today announces that it has been selected by the Home Office's Emergency Services Mobile Communications Programme to develop mission-critical solutions for the Government's Emergency Services Network (ESN) - the only UK company to be selected for this prestigious contract.
- Exponential-e to support lead User Services supplier IBM on network to connect emergency services communications led by the Home Office
- The Emergency Service Network will coordinate efforts and responses from 300,000 frontline staff and deliver on the government's Plan for Change
Working with IBM as the lead User Services supplier, Exponential-e's expertise as an ecosystem partner will be instrumental in supporting the delivery of a secure and highly available communication network, ensuring the ESN is equipped to meet the demands of emergencies.
Led by the Home Office, the ESN will implement the next generation of fast, safe, and secure voice, video, and data communication, allowing more than 300,000 frontline emergency services responders to work in tandem and coordinate efforts faster when protecting and aiding members of the public.
Police forces, fire services and ambulance trusts will be able to share live data and imagery, location reports and essential public safety information as they work on time-critical rescue and response efforts.
"We are honoured to provide a key role in this vital programme which represents a transformative step in modernising communications for emergency services across the UK," said Lee Wade, CEO, Exponential-e. "This project represents a tremendous opportunity for Exponential-e to expand our presence in the public safety sector and build on our experience in providing high-performance network and managed services."
Exponential-e will help ensure the infrastructure delivers the reliability and resilience required to enable faster access to data to frontline service users in emergency situations and serve the public more effectively.
"We are proud to support the Emergency Services Network in delivering a secure and resilient communications platform to empower frontline emergency services" said Rahul Kalia, Managing Partner, IBM Consulting UK and Ireland. "Working with our ecosystem partners, we will deliver mission-critical services for first responders to enhance safety in our communities across Great Britain. We are committed to work with the government to deliver this in a timely and cost-effective manner."
The ESN programme will see IBM, Exponential-e and ecosystem partners deliver the network and IT infrastructure for the new contract over seven years, with an option for a two-year extension.
Providing the emergency services with improved technology is a key part of the government's drive to make the nation's streets safer, which is a crucial part of the Prime Minister's Plan for Change.
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Introducing the Emergency Services Network Project
Exponential-e and the rest of IBM's partner ecosystem discuss the Emergency Services Network project, and how our collective experience and capabilities will transform the way Blue Light services are delivered across the UK.
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Collaboration with Exponential-e will strengthen the university's cyber security capabilities as part of its long-term cyber strategy.
January 2025 - Exponential-e, a pioneer in cloud, connectivity, communications, and cyber security, has been selected by the University of Sussex to provide a fully managed Cyber Security Operations Centre (SOC) to detect and respond to cyber threats in real time.
Located near Brighton in the south of England, the University of Sussex is a leading higher education and research institution, home to over 18,500 students and nearly 3,500 staff. As part of its ongoing commitment to enhancing cyber security, the University has created a Cyber Security Programme, partnering with Exponential-e to implement a fully managed SOC, to support its vision.
The SOC, which will operate as a hybrid model, will see Exponential-e work in close collaboration with the University's internal IT Services team. Together they will ensure that cyber security capabilities are strengthened, providing 24 / 7, 365 days a year monitoring, threat detection and response.
The key benefits that the managed SOC service will deliver is an increased capacity for earlier detection and response to events, incidents, and threats to minimise disruption to IT services, leading to a reduction in the number and severity of cyber incidents that occur.
Suzanne Elmore, Cyber Security Manager, at the University of Sussex, said: "In an ever-changing threat landscape, there is a continual need for improved insight and awareness of emerging cyber threats within the University. Working with Exponential-e to deliver the managed SOC, we will be able to access an informed source of intelligence to efficiently monitor threat analysis and respond to cyber threats, 24/7."
Afshin Attari, Director of Public Sector at Exponential-e, said: "We understand the complexities of malicious behaviour and have deep rooted experience counteracting emerging threats, so we are looking forward to working with the University of Sussex to support its forward-thinking cyber strategy. The managed SOC service will not only monitor and manage threat analysis for quicker response rates to minimise IT disruption for students and staff, but it will also help to reduce the University's exposure to financial and reputational risk from cyber security threats."
The contract spans an initial period of three years following implementation, with two annual extension options to a maximum of five years total.
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The partnership aims to boost network efficiency and support HMLR's digital ambitions
28 October 2024 - Exponential-e, a UK cloud, connectivity, communications, and cyber security provider, today announces a new contract with HM Land Registry (HMLR) to supply Internet connectivity solutions across 12 of its local offices.
As part of the agreement, Exponential-e will deliver robust and secure Internet services for both business and guest access, including solutions for staff using GovWifi and HMLR's business clients.
The new connectivity solution provided by Exponential-e, will boost bandwidth, enhance security, and streamline corporate traffic management. These improvements are key to HMLR's longer-term vision of evolving its network structure to better meet the changing needs of the organisation and support its transition to a Gov Hub model, where possible.
Afshin Attari, Director of Public Sector and Unified Platforms at Exponential-e, said: "This project represents an important step for HM Land Registry's network infrastructure. By delivering a secure and scalable solution, we're enabling HMLR to respond to the evolving needs of its staff, clients, and guests, while ensuring seamless access to the services they rely on."
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16 February 2025 - Exponential-e is proud to announce its new partnership with Team Forces, joining as a bronze member to help champion the wellbeing of the UK armed forces community through sport, challenge, and adventure.
As part of this collaboration, Exponential-e will contribute funding to support a broad range of sporting and adventurous activities designed to promote physical fitness, mental resilience, and a strong sense of community among service personnel, veterans, and their families.
"At Exponential-e, we are incredibly proud to support the armed forces community by partnering with Team Forces. Becoming a member allows us to contribute to the impactful work they do, fostering resilience, teamwork, and wellbeing through sport and adventure. We look forward to being an active part of this community and supporting initiatives that empower serving personnel, veterans, and their families."
Jonathan Bridges, CIO Exponential-e
Team Forces supports individuals from across all branches of the armed forces, offering opportunities to engage in physical activity that promotes confidence, wellbeing, and personal development. Exponential-e's contribution will support both direct sports sponsorship and the Team Forces 'good causes' fund - a programme providing grants for adventurous challenges, particularly those benefitting wounded, injured, and sick (WIS) veterans.
"A warm welcome to our newest bronze member Exponential-e. Their support will allow military personnel and the wider armed forces community to engage in a variety of sports and adventurous challenges. Maintaining physical fitness and mental resilience leads to a better quality of life, and together with Exponential-E, Team Forces will help our best get even better."
Maj Gen Lamont Kirkland, CEO Team Forces
This partnership reflects Exponential-e's broader commitment to responsible business, and to recognising the unique sacrifices and contributions of those who serve.
ABOUT EXPONENTIAL-E
Exponential-e is a leading UK-based technology company, delivering innovative connectivity, cloud, and IT services to businesses across a wide range of sectors. Known for its customer-first approach and commitment to excellence, Exponential-e combines technical expertise with a deep sense of corporate responsibility. www.exponential-e.com
ABOUT TEAM FORCES
Team Forces improves the lived experience for the armed forces community through the power of sport, challenge and adventure. Our initiatives improve health, wellbeing and recovery by promoting excellence, equality and inclusion. We help the best get better.
Team Forces is endorsed by the MoD and delivered by Team Forces Funding Ltd in collaboration with Team Forces Foundation (charity number 1144004). teamforces.org
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Secure Private Cloud will enhance productivity, resilience, and the future of pathology services across the South West Peninsula.
Peninsula Pathology Network, which brings together pathology services at five sites in Devon, Cornwall, and the Isles of Scilly, today announces a partnership with UK cloud, connectivity, communications, and cyber security provider, Exponential-e to implement a secure private cloud environment.
The collaboration is a significant step in Peninsula's Digital Pathology programme, which is supported by funding from NHS England's Digital Diagnostics Capabilities Programme. The implementation of Exponential-e's secure private cloud solution will connect and integrate data from all five sites, streamlining collaboration and innovation across the network.
With over 39 million tests carried out across the five sites each year, the enhanced infrastructure will simplify the process of obtaining second opinions, support specialist referrals and ensure robust business continuity. Additionally, it will establish a solid foundation for the integration of Artificial Intelligence (AI), which has the potential to transform how pathology services are delivered.
Our vision is to deliver the most effective model of pathology for the South West Peninsula, ensuring clinical pathways that are reliant on these services are as efficient and impactful as possible. Centralising our storage environment enables us to maximise resources and focus them where they are needed most, as well as allowing us to enhance the productivity of our laboratories.
David Gibbs, Pathology Network Director at Peninsula Pathology Network.
Security, resilience, and affordability were key considerations in the selection of Exponential-e's private cloud solution. Procured through a framework agreement, the solution has been tailored to meet Peninsula's specific requirements. Exponential-e's expertise in managing cybersecurity challenges and its role as the infrastructure provider for the National Pathology Imaging Co-operative (NPIC) made it an ideal partner.
We're proud to support the Peninsula Pathology Network in its digital pathology journey. By centrally hosting data from the multiple sites, we're enabling the network to streamline operations, enhance collaboration, and lay the groundwork for future innovations in pathology. Ensuring the resilience, security, and scalability needed to meet the growing demands of modern healthcare.
Afshin Attari, Senior Director of Public Sector and Unified Platforms at Exponential-e.
By transitioning to a unified digital infrastructure, the Peninsula Pathology Network is creating a more sustainable model for service provision. This ensures long-term sustainability, enabling the network to meet the evolving needs of patients and clinicians.
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Networked Fire Services Partnership (NFSP) selects Exponential-e as its trusted connectivity partner
The Networked Fire Services Partnership (NFSP) has partnered with Exponential-e to transform the underlying connectivity that links their four control rooms across Devon and Somerset, Dorset & Wiltshire, Hampshire & IOW, and Kent.
The NFSP's existing network will be retained to support day-to-day operations, while a new, fully dedicated network will be deployed by Exponential-e to support the Control and Dispatch (CAD) platform that their teams utilise to manage the deployment of emergency services, ensuring the newest iteration of the platform can be tested and deployed with zero disruption to the availability of critical services.
The new network will deliver highly secure, highly resilient connections between the NFSP's control rooms, back-up control rooms, and the NEC data centres in which the new CAD platform will be hosted, ensuring critical communications can be maintained in as close to real-time as possible, ultimately maximising the number of lives saved.
This deployment will also put the NFSP in a strong position for the impending launch of the Emergency Services Network (ESN), which Exponential-e is also supporting.
Projects like this are always complex, but the early consultation and testing phases with Exponential-e have already been extremely encouraging, and we are looking forward to exploring the full potential of the new connections as we prepare for the ESN's arrival.
Neil McKeever - NFSP Technical Lead.
World-class networks have always been the foundation of Exponential-e's solutions, and when it comes to the delivery of critical services across the UK, their importance cannot be overemphasised. This project will help ensure fire and emergency services are always readily available, whenever and wherever they are needed.
Simon Acott - Business and Partner Development Director at Exponential-e.
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The partnership with Exponential-e will modernise the Council's IT infrastructure as part of its long-term digital strategy
Exponential-e, a UK provider of cloud, connectivity, communications, and cyber security solutions, will soon be supporting Havant Borough
Council's IT infrastructure and future digital ambitions.
The Council has sought its own infrastructure following the end of its previous contract and awarded Exponential-e a new three-year contract to deliver its infrastructure, network and security services.
As part of the agreement, Exponential-e will migrate the Council's IT systems to a Microsoft Azure Cloud infrastructure and provide a fully integrated solution that encompasses the network and all end user services. These improvements will be key to the Council's longer-term vision of evolving its IT estate to create a secure, reliable, adaptable environment that enables ongoing innovation and supports the effective delivery of public services.
Data sovereignty was also a key consideration for the Council, with a firm requirement that data be hosted in the UK. All data will be migrated from the Council's current estate to the new domain featuring a Dedicated Infrastructure as a Service (IaaS), Dedicated Firewall Service, Managed LAN and Wi-Fi Services, all wholly owned by the Council.
Exponential-e will also provide ongoing management and support of the estate, including the Council's 680+ PC and end-user devices, which will soon be upgraded from Windows 10 to Windows 11. This will be supported by a fully managed service desk and professional services function.
Afshin Attari, Director of Public Sector and Unified Platforms at Exponential-e, said:
We are excited to partner with Havant Borough Council to deliver a modern and future-ready IT environment that supports future innovation. As an expert with technical ability and proven public sector expertise, our goal is to ensure the Council benefits from enhanced security and improved speed of service delivery to serve residents effectively.
Afshin Attari
The contract was sealed in February 2025, the implementation started in May 2025 and the go live date is scheduled for July 2025. Which will see an overlap before the incumbent contract comes to an end.
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